Disaster Restoration Info from Complete DKI

With years of experience in disaster restoration, Complete DKI is a leading restoration contractor for Pensacola, Gulf Shores, Gulf Breeze, Mobile and surrounding area. Call our 24-hour emergency response line to get help now!
Posted on August 8th, 2016 by completedki


These storms we’ve been having can be very scary and cause a lot of damage.  From lightening fires to flooding, you have to be prepared.  With Complete DKI on your side, water damage doesn’t stand a chance.   We will find the root cause as well as source of water damage, remove the water with high powered equipment, dry the area with high speed fans, and then begin the repairs on the damage.  Complete DKI works fast and efficiently to get you back to normalcy as quickly as possible.  We understand any delay can cause further damage to the structure of your property and belongings.   It may also start causing health hazards if not treated in a timely manner.  With our 24/7 emergency response team, we will be there quickly to start the process.  Complete DKI will work directly with your insurance company to relieve any stress and keep them and you up to date on the job.  Contact Complete DKI today to fix all your water damage issues.  850-Call-DKI (850-225-5354)

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Posted on August 1st, 2016 by completedki

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No one should have to deal with a traumatic event, but if you do, Complete DKI is here to help you on the road to recovery.   Known as one of the top-rated Pensacola bio cleanup companies, Complete DKI removes and disposes of potentially pathogenic substances, including bodily fluids and tissue, resulting from trauma, accident, death, or crime.  We are dedicated to the safe, quick, and confidential removal of biohazard waste.  Complete DKI will also work directly with your insurance company and make it as stress-free as possible.

Although traumatic events are the highest demands for bio hazardous clean up, we also offer cleanups for sewage backups and rodents.

images (1)Sewage backups are definitely not a fun situation to deal with as a homeowner.  The filth and odor can be very overwhelming.  Our professionals remove the contaminants, sewage, and moisture from your space, ensuring the structure is completely cleaned, deodorized, and disinfected.

Complete DKI will also help if your house or specific spaces are effected by pigeons, mice, rats, cockroaches, among other rodents.  We use ozone generators and foggers to remove odor from clothing, furniture, and personal belongings to prevent dangerous parasites and/or bacteria.



Let our experienced, licensed team cleanup the bio hazardous and pathological waste that can lead to unhealthy and dangerous environment.  We are understanding and familiar to the situations that may occur and will do everything we can to make it as stress free as possible.

 Types of bio-hazard waste removal services offered by Complete DKI include:

• Body fluids and tissues
• Blood
• Blood products, including plasma, serum
• Suicide biohazard waste
• Animal waste
• Death scene biohazard waste
• Gross filth
• Serious injury scene bio-hazardous waste
• Pack Rat and Hoarder home





Posted on July 27th, 2016 by completedki

Complete DKI and Hurricane Season


Having a CODE RED Main Street contract with Complete DKI, you will be top priority when a hurricane hits.  Complete DKI is here for you before, during, and after the storm.  You may be wondering how they prepare for a hurricane or how they are able to respond to all their clients?  Here is a brief timeline on how Complete DKI works during a hurricane:


When the hurricane is 72 hours out, clients make contact with Complete DKI.  Complete DKI will help you board up your facility, move items, and gather information on how to contact you.  When the hurricane is 24-48 hours out, DKI will be making sure you are ready.  Checking to make sure there’s no last minute things you need and seeing what problems you may be expecting.  During this time, DKI staff will be securing large commercial equipment, such as power generators,  in a safe, easily accessible location about 2-3 hours from the coast waiting the storm out.  For CODE RED clients with larger facilities, equipment will be earmarked specifically for you.

In The Eye

When the hurricane reaches land, Complete DKI will be available via text, e-mail, and as by phone (as long as the phone lines hold out).  Complete DKI will be stationed at the office with other DKI franchisees to provide equipment and manpower.  All DKI franchises that join Complete DKI will also have FL licenses and ready to help.

Post Storm

After the hurricane hits, Complete DKI will contact you to assess the damage to your facility.  There will be staff available to answer and triage phone calls.  As soon as the road conditions make it possible, Complete DKI will dispatch teams from their office to your facility.  For larger facilities, Complete DKI will be able to supply power generation to start the cleanup process as soon as possible.  And the equipment that was earmarked specifically for your facility, will be on it’s way to get you back to normalcy as soon as possible.  Complete DKI will also work with the adjuster, HOAs, and the insurance companies after the hurricane.

Compete DKI  has the largest equipment inventory in North America, including over 250,000 pieces of drying equipment.  And with over 25,000 certified restoration technicians, Complete DKI will get you back up to normalcy quickly.  Get in contact with Complete DKI to start a relationship today.  They will ensure that when a disaster happens, everyone involved is working towards the same goal.

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Posted on July 27th, 2016 by completedki


Complete DKI in conjunction with GHD will be presenting a live burn event with continuing education for Florida and Alabama agents and adjusters.   Once completed, you will have earned 6 CE Credits.  DKI will provide breakfast and lunch during the event.  There are two locations and two dates for this opportunity. The Crestview location will be held on September 29 at Crestview Warriors Hall.  The Spanish Fort location will be held on November 15 at the Spanish Fort Community Center.  Space is limited so please RSVP today on their Facebook page or email Ashlee@completedki.com.   We look forward to seeing you all there!   2016 Live Burn

Posted on July 19th, 2016 by completedki

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Experiencing damage to your house from unexpected tragedies can be tough to handle.  Thanks to Complete DKI, there is a new program out to help you.  And if you need to make a claim, Complete  DKI specializes in insurance repair. We work with you and your insurance company to get you back to normal.


Follow these steps before you make a claim with your insurance:

1. Call your agent before making a claim

- It may be more beneficial to find out the severity of the loss before creating a claim.

2. Gather loss information

        -Cause of Loss

        -Affected Areas

        -Homeowners Contact Information

        -Deductible Amount

3. Contact Complete DKI

        – To evaluate the loss

        – Help you on the next steps to take to prevent further damage

4. Loss Follow-Up

        -Complete DKI will follow up with your agent to provide details of the loss, with pictures.

Your local agent should be aware of this new program and it will take a lot of stress of your shoulders if a disaster does occur.  With hurricane season upon us, this is a great program to keep handy.  Complete DKI’s goal is to get you back on your feet and back to normalcy as fast as possible.


Pensacola, FL 850.Call.DKI or 850.225.5354

Mobile, AL 251.Call.DKI or 850.225.5354


Posted on July 13th, 2016 by completedki



Nutrients (food), suitable place to grow, and moisture are the only three things needed to have mold grow and spread quickly.   These three things are not hard for mold to find.  Mold can be hidden in walls, under carpets, behind ceiling tiles or it can be visible and growing right in front of your eyes.  How do you know if you have mold?

  • Look for visible mold growth (it may look cottony, velvety, rough, or leathery and have different colors like white, gray, brown, black, yellow, or green). Mold often appears as a staining or fuzzy growth on furniture or building materials (walls, ceilings, or anything made of wood or paper). Look for signs of moisture or water damage (water leaks, standing water, water stains, condensation, etc.).
  • Check around air handling units (air conditioners, furnaces) for standing water. Routinely inspect the evaporator coils, liner surfaces, drain pans and drain lines.
  • Search areas where you notice mold odors. If you can smell an earthy or musty odor, you may have a mold problem.
  • If mold-allergic people have some allergy symptoms when in your home, mold might be the problem.
Before and After Mold Restoraiont

Before and After picture of one of Complete DKI’s mold projects

Bleach does not kill mold, that is a long time myth.  But do not stress or worry if you notice the odor of mold or see mold growing, CompleteDKI is here to help you!  As a state certified company in Florida and Alabama, we have a professional team of mold remediators, trained and licensed by the state to rid your home of mold.  We start with determining the extent of mold infiltration and then begin the remediation process. Whether it is mildew, mold, or black mold affecting your premises, we are efficient in treating all types of mold problems caused by water damage, poor ventilation, high moisture, leaking pipes and ceilings.

Our staff offers professional mold restoration services for all types of residential, commercial and industrial settings, ensuring best possible results for you. To us, safety of our staff and satisfaction of our clients comes first, so we use the safest products that can purge your property of mold while ensuring that our workers are in a safe environment. We are constantly evolving to improve our mold restoration Pensacola services through new processes, product testing, and new mold remediation equipment. We take pride in outperforming our competition while following the IICRC-S520 standards.  Most home insurance covers mold damage and CompleteDKI will deal with your insurance company and the claims.  Call us today for a quote or any questions you may have 850.225.5354

Check out what Brice Pelfrey, CPM, Director of Property Management, Beck Property Company, Inc. said about his mold experience with Complete DKI…..

” I have used several mold remediation companies in the past, and tenants are very rarely completely satisfied once the work is done. Usual tenant complaints are of headaches due to mold still in the facility or call weeks later and say the mold had returned. The last time I had a mold problem, I called Complete DKI. They performed the work afterhours so that regular business would not be interrupted. They performed all the mold remediation, and I have not had a single complaint from the tenant. I was very impressed with how thorough the crew was with the mold removal and I was especially pleased at how quickly Complete DKI finished the job. I highly recommend Complete DKI. ” 

Posted on June 7th, 2016 by completedki



Most everyone knows that if they are having construction done that they should hire a licensed contractor.  To become a licensed contractor a state usually imposes specific requirements such as minimum education or work experience. The state may also require that the contractor prove knowledge through examinations.  A business license however is different from a contractors license.  A business license can be obtained with a couple hundred dollars and a visit to local clerk of court. Finding a licensed contractor isn’t difficult, all licensed contractor advertisements—whether it be an ad in the phone book or newspaper, a flyer that shows up at your front door, or the company’s name on the side of a truck— have the contractor’s state license number. You can check the license status online or call  850.487.1395.

Finding a PROFESSIONAL Licensed Contractor is the challenging part.  For most homeowners, the hardest part of any home renovation project isn’t the work itself, it’s finding a reliable contractor to do the job. Installing kitchen cabinets, knocking down a wall or retiling the bathroom is simple compared with the struggle of hiring a professional contractor who will perform at a high level from start to finish, or even just to show up in a timely manner.  There are so many stories about contractors starting a job and just never returning!

Here are some tips for finding a reliable, professional licensed contractor:

  • Ask your insurance agent- if work to be done is a result of a disaster (man made or natural) and will be claimed through insurance, contact your agent for licensed contractors.
  • Ask friends, relatives and co-workers for references. People you know who have done similar projects are your reliable sources.
  • Read online reviewsGoogle, Angie’s List, and the Better Business Bureau are reliable sources.  Click here for Complete DKI’s Google reviews
  • Check their License!- ask to see his/her pocket license, along with a picture I.D. Make sure the person you’re dealing with is the same person on the license.
  • Verify the contractor’s business location and telephone number-A contractor who operates a business from the back of a pickup truck with a cellphone may be difficult to find if a job needs to be fixed after final payment is made.


Let’s be positive and assume that most licensed contractors are competent, honest, hardworking and financially responsible. However, many are not and problems could be prevented if homeowners knew their licensed contractor’s work history.  Complete DKI is licensed in Pensacola and Mobile.  Our teams provide property restoration services such as mold remediation, water damage remediation, fire & smoke damage mediation, storm cleanup, emergency response, and construction services, so we can be there whenever and wherever you need us. We offer state-of-the-art equipment, and rapid service. Complete DKI  employs quality professionals with the skills and proven track records to ensure satisfaction with our work.  We continually update our skills through seminars, trade programs, mandatory schooling and industry affiliations. Complete DKI utilizes available association, industry and government resources to provide and maintain state-of-the-art technical training and current information related to our trade.  Contact us  on our 7 days, 24 hour emergency response line: 1.850.225.5354.


Posted on May 30th, 2016 by completedki

memorial-day-wallpaperThis Memorial Day, many families and friends will be dusting off their grills and firing them up for some holiday fun! Complete DKI in Pensacola and Mobile want to suggest some tips to hopefully prevent accident or injuries from grill fires.  Let’s make happy memories not tragic stories about grill fires leading to house fires.

Each year an average of 8,900 home fires are caused by grilling, and close to half of all injuries involving grills are due to thermal burns. While nearly half of the people who grill do it year-round, July is the peak month for grill fires followed by May, June and August.  Failure to clean the grill was the leading factor contributing to grill fires.

Before Grilling:

  • Check grill for leaks.
  • Check the tubes leading to the burner regularly for blockages.
  • Make sure the grill is at least 10 feet away from your house, garage or trees.
  • Store and use your grill on a large, flat surface that cannot burn (i.e., concrete or asphalt).
  • Don’t use grills in a garage, on a porch, deck or on top of anything that can catch fire. Never use a propane barbecue grill on a balcony, terrace or roof (it is both dangerous and illegal).
  • Check for damages to your propane tank before filling it.
  • Never transport or store propane cylinders in the trunk of your automobile.

During Barbecuing:

  • Keep children away from the grill.
  • Don’t wear loose clothing that might catch fire.
  • Do use long-handled barbecue tools and/or flame-resistant mitts.
  • Never use any flammable liquid other than a barbecue starter fluid to start/freshen a fire.
  • Never pour or squirt starter fluid onto an open flame..
  • Keep alcoholic beverages away from the grill; they are flammable and could cause massive grill fires.
  • Never leave the grill unattended.

After Barbecue:

  • Always follow the manufacturer’s cleaning and storing instructions that accompany the grill.
  • Keep your grill clean and free of grease buildup that may lead to a fire.
  • Never store liquid or pressurized fuels inside your home and/or near any possible sources of flame.

In case of a fire:

  • For propane grills, turn off the burners. For charcoal grills, close the grill lid. Disconnect the power to electric grills.
  • For propane grills, if you can safely reach the tank valve, shut it off.
  • If the fire involves the tank, leave it alone, evacuate the area and call the fire department.
  • Any fire that endangers property: call fire department
  • Never attempt to extinguish a grease fire with water.  Use an approved portable fire extinguisher.

Remember that Complete DKI is available 24 hours a day, 7 days a week in the event that you have a fire.  Within 2 hours we will be there to board up your home at no cost to you and estimate what your damage is.  We offer rapid fire remediation, including smoke damage.

Enjoy your day, be safe, and remember those who have died for our freedom!




Posted on May 25th, 2016 by completedki



Insurance is confusing.  Understatement.  I “learned” today about ACV and RCV.  Using the word “learned” is a stretch. I am attempting to grasp the difference with the help of Mike Lacey, our General Manager here in Pensacola and Mobile at CompleteDKI.

A homeowner’s insurance policy determines how a claim will be settled depending on if it is a Replacement Cost Value (RCV) policy or an Actual Cash Value (ACV) policy. In short, Actual Cash Value is the replacement cost MINUS depreciation.  Depreciation is a financial deduction based on the age and useful life of that item(s).  The Replacement Cost Value is the actual cost in today’s dollars to repair or replace an item(s) back to pre-loss condition.

All clear? Ha!  frustrated

How about an example?!


Carpet.  Insurance standards are that carpet holds value for 7 years.  Let’s say that carpet is destroyed by a fire 2 years after you get it.  If your homeowners insurance is an ACV policy you will be reimbursed for the 5 years of value it has left.  That is your purchase price minus 2 years of depreciation.  If your policy is RCV, they will reimburse you for the replacement of the carpet.  It will need to be as close to an exact match as possible, financially speaking, so the same like and kind.  The ACV payment will likely not be enough to cover the cost of new carpet and you will have to cover the difference, where as with RCV they will replace it.

RCV trumps ACV.  Many people opt for ACV policies over replacement cost policies for homeowners insurance though because of the cost difference. In most situations, the better coverage of replacement cost homeowners policies can make homeowner’s much happier with their insurance policy after a loss occurs. Paying a little extra to avoid worry may be worth it.  You could possibly offset the extra cost of your homeowners policy by raising your deductible

Obviously, the most important thing home insurance covers is your actual home. In many cases, opting for limited coverage of your possessions paired with complete coverage of your dwelling could possibly make the most sense. Take an inventory of your possessions and decide what is right for you and your family.



Posted on May 16th, 2016 by completedki

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Unfortunately bio hazardous disasters happen everyday.  This can be many things but sadly, they are usually suicides or murders.   After the police and ambulances leave, the silence can be deafening.  Grieving family members must now face a second trauma.  The affected area must be cleaned, not only to remove the visible signs of heartbreak, but to remove bio hazardous material as well.


National Suicide Prevention Lifeline

1 (800) 273-8255

CompleteDKI is very experienced in the bio hazard arena.  Our bio team is certified with the Institute of Inspection, Cleaning, and Restoration (IICRC).  Once the scene of a biohazard clean up is released by the authorities, our crew arrives within the hour in protective suits. Items such as carpet, walls, flooring, furniture, wallpaper that have biohazard waste are removed and disposed of in proper red bio-hazard bags and disposed at a federal- and state-regulated sites for disposal. Using a dumpster is against the law.   Hepatitis, AIDS, and other deadly diseases maybe present. Many items have sharp objects that can puncture skins.   Family members, friends, neighbors who try to self clean blood, body fluid, human tissue, decomposing bodies, hypodermic needles, etc. find this task either physically or emotionally overwhelming.  This can cause the area to be improperly sanitized.  It is best to hire a mediation company, like CompleteDKI.

  •   24 hour availability in Pensacola and Mobile
  • Biohazard clean up services are covered by most homeowners insurance companies
  • Cleaning and application of proper disinfection techniques
  • Disposal of items that are a loss to bio hazardous fluids or materials
  • Odor removal and air filtration
  • Reconstruction after mediation
  • Pack out/storage of belongings unaffected bio hazardous materials
  • Referrals for therapists and chaplains
  • Work closely with Trauma Intervention Program (TIP)

As a licensed cleanup company, we take pride in removing hazardous biological and chemical waste as well.  All of our trucks are equipped with then essential cleaning products and safety apparatus.  We will efficiently and thoroughly take care of the cleaning, therefore making this horrible time a little less traumatic for those involved.

Check out this older blog pertaining to Bio hazard: http://disasterrestorationinfo.com/biohazard-cleanup-in-pensacola-3/