Disaster Restoration Info from Complete DKI

With years of experience in disaster restoration, Complete DKI is a leading restoration contractor for Pensacola, Gulf Shores, Gulf Breeze, Mobile and surrounding area. Call our 24-hour emergency response line to get help now!
Posted on March 16th, 2017 by completedki


Assignment of Benefits VS Direction to Pay

 

Assignment of benefits (AOB) allows the contractor to stand in the shoes of the homeowner for insurance collection purposes. This legal arrangement allows unscrupulous contractors to over inflate or submit improper claims, causing legal battles between the contractor and the insurance company, with the consumer left out of the picture. It gives all the rights provided to the homeowner in the insurance policy to the contractor. AOB is commonly used when a homeowner experiences a water loss, suck as a leaking pipe, or an overflow from a sink. Complete DKI does not use Assignment of Benefits.

 

 

You also have Direction to Pay, which gives the insurance carrier permission to put Complete DKI’s name on the check. Property Restoration is one of the only industries that all the work is preformed before any money is paid to the contractor. A direction to pay allows the insurance company to include Complete DKI on the payment. This helps insure that Complete DKI is paid for the work performed.

 

 

If you or someone you know experience a damaged pipe, or overflow of a toilet, call Complete DKI first. Complete DKI has a call before you claim program that encourages you to call us before you make your claim. By doing this, it can reduce your claims ratio by knowing the severity of the loss. Contact Complete DKI to evaluate the loss, and we will also advise homeowners on steps to take to prevent further damage. Complete DKI also does a loss follow up, we will contact you with details of the loss and pictures. If you or someone you know experiences water, fire, wind, or mold damage, call Complete DKI at 850-225-5354. Our uniformed, trained staff of 40 employees are willing to help 24/7.

 

 

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Posted on November 28th, 2016 by completedki

Electrical Safety Pensacola

 

Do you know how to prevent electrical fires? Electrical safety is very important to know and practice in your home. You’re around it every day, so it’s good to know the safety precautions when dealing with electricity. If you’re not too familiar with electrical safety, Complete DKI is here to help you.

 

Around 50,000 fires each year are from electrical fires. They have resulted in over 500 deaths and more than 1,000 injuries. With the holidays quickly approaching and people are going to be using lights and more electrical things than usual, here are some tips to keep you and your family safe:

-         Never yank a power cord from the wall. This can result in electric shock.

-         Make sure to keep children and pets away from power cords and outlets. Animals like chewing on things, and a light strand connecting to the Christmas tree is not a good choice.

-         Replace and light switches that flicker or get hot.

-         Do not use electrical cords that are loose or damaged.

-         Refrain from running cords under carpets or in walkways.

 

Electrical fires can be started and prevented in so many ways. They usually start from electrical failure or malfunction. Do not plug a lot of things into one outlet or extension cord. Overloading these can cause the breaker to trip, an appliance to stop working, or even worse, a fire. If you have small children, use tamper resistant receptacles and outlet covers. Also, always remember to keep electrical items away from water.  If you have a Christmas tree that has to have water, make sure the lights around the tree and the power cords do not touch the water.

 

If you experience an electrical fire in your Pensacola home, Complete DKI has a 24 hour emergency response team, 7 days a week. Our team is always professional, uniformed, and ready to help. Give us a call at our full service location on Davis Highway at 850-CALL-DKI OR 850-255-5354.

 

 

Posted on November 23rd, 2016 by completedki

                                                   Board Up Service

If your home or office gets damaged by a fire, Complete DKI is here to help. Complete DKI offers an emergency board up service at no cost to the homeowner. Do you know how to minimize damage to your home prior to a disaster? Our board up service will help do just that, by boarding up the windows and doors, it will minimize potential damage to your property prior to a fire.

 

If by chance disaster does strike, Complete DKI has a 24 hour Emergency Response team to secure your home. We understand how important it is to get back into your house safely and in a timely manner. As well as how stressful it can be when a fire or other disaster happens, so we want to help you make the process as smooth and stress free as possible. If by chance the damage is too bad, and you are not able to stay in your home, we offer a “First Nights on us” hotel stay for home fire victims.

 

Our experienced and helpful team at Complete DKI will be happy to serve and assist you after a fire or disaster. Our board up service is very important after a fire or disaster for many reasons. One main reason we board up a home or office is to prevent further damage from vandalism, trespassers, and even theft. No one wants their house to catch on fire, but if it does you don’t want anyone snooping around in your house creating more damage than there already is. Sever weather is also a big factor in why we do home board ups. Fast winds and heavy rains can damage your belongings even more. To help you get back  on your feet a little bit faster, Complete DKI also delivers emergency care packages for fire victims. Complete with shampoo, conditioner, body wash, deodorant, tooth brush, toothpaste, and so much more.

 

If you or someone you know experiences fire damage and needs there home or office to be board up, Complete DKI is here. When it comes to a board up service it is very important to act fast to reduce damage to your property. With that being said, Complete DKI has emergency crews on standby ready to assist you 24/7. Give us a call at 850-CALL-DKI our professional and helpful uniformed staff will always be happy to serve you.

 

 

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Posted on November 21st, 2016 by completedki

House Fires Pensacola

House Fires in Pensacola can happen to anyone in the blink of an eye. Over half of house fires are caused by heating equipment being left on next to a flammable material. Do you know how to prevent house fires? It is very important to know fire prevention and to make an escape plan. Unfortunately, sometimes the unthinkable happens and when it does, Complete DKI is here. Complete DKI specializes in the cleanup and removal of damaged contents. Handling the situation smoothly and in a timely manner.

 

Half of house fires deaths are reported around 11 pm and 7 am, most of the time you’ll be asleep. That is why it’s important to have fire alarms close to the bedrooms to alert you that there is a fire. Know where your smoke alarms are and test them monthly, also change the batteries if needed. You’re going to need to make an escape plan. Practice this with your family, it could be the difference between life and death. Keep matches and lighters away from children and if you do have lighters, make sure to get the child resistant ones. Make sure to turn off all heating equipment. Not sure if you turned that curling iron off in the bathroom? Double check. The leading cause of house fires being caused by heating equipment was because it was left on too close to a flammable object.

 

House fires are not something to brush to the side and say “ it will never happen to me “ Your house and everything you own can be there one day, and gone the next. One quarter of home fire deaths are reported in the bedroom. Always blow the candles out and be smart about where you’re putting them. Fire departments responded to an estimated 367,500 house fires in 2014, 2,745 of those fires resulted in death. On average, 7 people die in house fires every single day and those deaths are older adults. You never know when or who it will happen to so it’s always good to be prepared.

 

If you or someone you know experience a house fire Complete DKI has emergency crews ready to respond 24 hours a day, 7 days a week, and 365 days a year.  Our friendly and professional technicians will be glad to assist you in your time of need. To contact us at our full service location on Davis highway please call 850-CALL-DKI or 850-255-5354

Posted on July 27th, 2016 by completedki

*ATTENTION AGENTS & ADJUSTERS*

Complete DKI in conjunction with GHD will be presenting a live burn event with continuing education for Florida and Alabama agents and adjusters.   Once completed, you will have earned 6 CE Credits.  DKI will provide breakfast and lunch during the event.  There are two locations and two dates for this opportunity. The Crestview location will be held on September 29 at Crestview Warriors Hall.  The Spanish Fort location will be held on November 15 at the Spanish Fort Community Center.  Space is limited so please RSVP today on their Facebook page or email Ashlee@completedki.com.   We look forward to seeing you all there!   2016 Live Burn

Posted on July 19th, 2016 by completedki

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Experiencing damage to your house from unexpected tragedies can be tough to handle.  Thanks to Complete DKI, there is a new program out to help you.  And if you need to make a claim, Complete  DKI specializes in insurance repair. We work with you and your insurance company to get you back to normal.

 

Follow these steps before you make a claim with your insurance:

1. Call your agent before making a claim

- It may be more beneficial to find out the severity of the loss before creating a claim.

2. Gather loss information

        -Cause of Loss

        -Affected Areas

        -Homeowners Contact Information

        -Deductible Amount

3. Contact Complete DKI

        – To evaluate the loss

        – Help you on the next steps to take to prevent further damage

4. Loss Follow-Up

        -Complete DKI will follow up with your agent to provide details of the loss, with pictures.

Your local agent should be aware of this new program and it will take a lot of stress of your shoulders if a disaster does occur.  With hurricane season upon us, this is a great program to keep handy.  Complete DKI’s goal is to get you back on your feet and back to normalcy as fast as possible.

24 HOUR EMERGENCY SERVICE

Pensacola, FL 850.Call.DKI or 850.225.5354

Mobile, AL 251.Call.DKI or 850.225.5354

CompleteDKI.com

Posted on June 7th, 2016 by completedki

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Most everyone knows that if they are having construction done that they should hire a licensed contractor.  To become a licensed contractor a state usually imposes specific requirements such as minimum education or work experience. The state may also require that the contractor prove knowledge through examinations.  A business license however is different from a contractors license.  A business license can be obtained with a couple hundred dollars and a visit to local clerk of court. Finding a licensed contractor isn’t difficult, all licensed contractor advertisements—whether it be an ad in the phone book or newspaper, a flyer that shows up at your front door, or the company’s name on the side of a truck— have the contractor’s state license number. You can check the license status online or call  850.487.1395.

Finding a PROFESSIONAL Licensed Contractor is the challenging part.  For most homeowners, the hardest part of any home renovation project isn’t the work itself, it’s finding a reliable contractor to do the job. Installing kitchen cabinets, knocking down a wall or retiling the bathroom is simple compared with the struggle of hiring a professional contractor who will perform at a high level from start to finish, or even just to show up in a timely manner.  There are so many stories about contractors starting a job and just never returning!

Here are some tips for finding a reliable, professional licensed contractor:

  • Ask your insurance agent- if work to be done is a result of a disaster (man made or natural) and will be claimed through insurance, contact your agent for licensed contractors.
  • Ask friends, relatives and co-workers for references. People you know who have done similar projects are your reliable sources.
  • Read online reviewsGoogle, Angie’s List, and the Better Business Bureau are reliable sources.  Click here for Complete DKI’s Google reviews
  • Check their License!- ask to see his/her pocket license, along with a picture I.D. Make sure the person you’re dealing with is the same person on the license.
  • Verify the contractor’s business location and telephone number-A contractor who operates a business from the back of a pickup truck with a cellphone may be difficult to find if a job needs to be fixed after final payment is made.

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Let’s be positive and assume that most licensed contractors are competent, honest, hardworking and financially responsible. However, many are not and problems could be prevented if homeowners knew their licensed contractor’s work history.  Complete DKI is licensed in Pensacola and Mobile.  Our teams provide property restoration services such as mold remediation, water damage remediation, fire & smoke damage mediation, storm cleanup, emergency response, and construction services, so we can be there whenever and wherever you need us. We offer state-of-the-art equipment, and rapid service. Complete DKI  employs quality professionals with the skills and proven track records to ensure satisfaction with our work.  We continually update our skills through seminars, trade programs, mandatory schooling and industry affiliations. Complete DKI utilizes available association, industry and government resources to provide and maintain state-of-the-art technical training and current information related to our trade.  Contact us  on our 7 days, 24 hour emergency response line: 1.850.225.5354.

 

Posted on May 30th, 2016 by completedki

This Memorial Day, many families and friends will be dusting off their grills and firing them up for some holiday fun! Complete DKI in Pensacola and Mobile want to suggest some tips to hopefully prevent accident or injuries from grill fires.  Let’s make happy memories not tragic stories about grill fires leading to house fires.

Each year an average of 8,900 home fires are caused by grilling, and close to half of all injuries involving grills are due to thermal burns. While nearly half of the people who grill do it year-round, July is the peak month for grill fires followed by May, June and August.  Failure to clean the grill was the leading factor contributing to grill fires.

Before Grilling:

  • Check grill for leaks.
  • Check the tubes leading to the burner regularly for blockages.
  • Make sure the grill is at least 10 feet away from your house, garage or trees.
  • Store and use your grill on a large, flat surface that cannot burn (i.e., concrete or asphalt).
  • Don’t use grills in a garage, on a porch, deck or on top of anything that can catch fire. Never use a propane barbecue grill on a balcony, terrace or roof (it is both dangerous and illegal).
  • Check for damages to your propane tank before filling it.
  • Never transport or store propane cylinders in the trunk of your automobile.

During Barbecuing:

  • Keep children away from the grill.
  • Don’t wear loose clothing that might catch fire.
  • Do use long-handled barbecue tools and/or flame-resistant mitts.
  • Never use any flammable liquid other than a barbecue starter fluid to start/freshen a fire.
  • Never pour or squirt starter fluid onto an open flame..
  • Keep alcoholic beverages away from the grill; they are flammable and could cause massive grill fires.
  • Never leave the grill unattended.

After Barbecue:

  • Always follow the manufacturer’s cleaning and storing instructions that accompany the grill.
  • Keep your grill clean and free of grease buildup that may lead to a fire.
  • Never store liquid or pressurized fuels inside your home and/or near any possible sources of flame.

In case of a fire:

  • For propane grills, turn off the burners. For charcoal grills, close the grill lid. Disconnect the power to electric grills.
  • For propane grills, if you can safely reach the tank valve, shut it off.
  • If the fire involves the tank, leave it alone, evacuate the area and call the fire department.
  • Any fire that endangers property: call fire department
  • Never attempt to extinguish a grease fire with water.  Use an approved portable fire extinguisher.

Remember that Complete DKI is available 24 hours a day, 7 days a week in the event that you have a fire.  Within 2 hours we will be there to board up your home at no cost to you and estimate what your damage is.  We offer rapid fire remediation, including smoke damage.

Enjoy your day, be safe, and remember those who have died for our freedom!

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Posted on May 25th, 2016 by completedki

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Insurance is confusing.  Understatement.  I “learned” today about ACV and RCV.  Using the word “learned” is a stretch. I am attempting to grasp the difference with the help of Mike Lacey, our General Manager here in Pensacola and Mobile at CompleteDKI.

A homeowner’s insurance policy determines how a claim will be settled depending on if it is a Replacement Cost Value (RCV) policy or an Actual Cash Value (ACV) policy. In short, Actual Cash Value is the replacement cost MINUS depreciation.  Depreciation is a financial deduction based on the age and useful life of that item(s).  The Replacement Cost Value is the actual cost in today’s dollars to repair or replace an item(s) back to pre-loss condition.

All clear? Ha!  

How about an example?!

 

Carpet.  Insurance standards are that carpet holds value for 7 years.  Let’s say that carpet is destroyed by a fire 2 years after you get it.  If your homeowners insurance is an ACV policy you will be reimbursed for the 5 years of value it has left.  That is your purchase price minus 2 years of depreciation.  If your policy is RCV, they will reimburse you for the replacement of the carpet.  It will need to be as close to an exact match as possible, financially speaking, so the same like and kind.  The ACV payment will likely not be enough to cover the cost of new carpet and you will have to cover the difference, where as with RCV they will replace it.

RCV trumps ACV.  Many people opt for ACV policies over replacement cost policies for homeowners insurance though because of the cost difference. In most situations, the better coverage of replacement cost homeowners policies can make homeowner’s much happier with their insurance policy after a loss occurs. Paying a little extra to avoid worry may be worth it.  You could possibly offset the extra cost of your homeowners policy by raising your deductible

Obviously, the most important thing home insurance covers is your actual home. In many cases, opting for limited coverage of your possessions paired with complete coverage of your dwelling could possibly make the most sense. Take an inventory of your possessions and decide what is right for you and your family.

 

 

Posted on May 2nd, 2016 by completedki

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I got a job!  That is pretty self explanatory, however, telling friends and family about the company has not been easy.  DKI stands for Disaster Kleen-up International.  That does not define Complete DKI in any way though.  This being my second day, I feel like I might understand a quarter of what this company does for families, businesses, and the community here in Pensacola and vast surrounding areas.  Let’s start with explaining what we (I’m one of them now!) mean by  “Disaster” and “Kleen-up”.

These are the types of disasters I assumed we dealt with.

 

The exploding toilet, and mold (unfortunately not an urban legend) did not come to my mind, and I bet you’ve never thought about how much water comes out of the fire sprinklers!

 

 

 

 

Complete DKI provides a path to normalcy after falling victim to a disaster, natural or man-made.  We have 24 hour emergency response teams, that are easily identified by uniform and vehicle.  We also offer free board ups for exposed interiors.   Our “Kleen-up” provides restoration after fire, water, or mold by using the industries newest technology.  This includes mold remediation, water damage remediation, fire and smoke damage mediation, storm cleanup,  and and full construction services.  Apparently not all fire and flood damaged belongings are total losses. I had no idea!  We have a warehouse full of technicians working on completely restoring various families’ treasured belongings.  I am, at this moment, watching a mammoth fireplace being rebuilt right outside of my office window.

Today (day 4) Project Manager Charles Baker brought me to a work site.  It was a kitchen fire resulting from improper deep frying. While Charles’ team was at work removing damaged belongings to our warehouse for repair, I researched safety in frying food indoors.  Here are some tips:

  • DO IT OUTSIDE!! –This, to me, is the most obvious way to not kill yourself or burn your house down!  You’ll have minimal spatter worries, and the dirty dog smell of your couch won’t be replaced by Eau de French Fry.  The mess will be kept outside, which will be convenient when/if it all goes up in flames!
  • Know the SMOKE POINT  of your oil–Every oil has a temperature at which they begin to smoke.  When oil smokes it is not only a stinky mess, scary words like toxic and free radicals are thrown out there as well!
  • “Nothing But Net!” is a terrible idea–Tossing your grub into the sizzling oil from across the room is a sure fire way (ha! See what I did there?!) to visit your local burn unit.  Be brave.  Get close.  You can do it.  Use a slotted spoon or a strainer if your arm chickens out.

 

Closing out day 5, and they haven’t fired me yet!  I have learned a ton this week about Complete DKI.  We provide restoration services to residential, commercial, and insurance clients.  The services we provide include emergency response, construction servicescatastrophe response, contents restoration, environmental services, fire and smoke damage, and water damage repair.  Complete DKI is licensed, insred, and registered to do business in Santa Rosa and Escambia counties in Florida as well as Mobile and Baldwin counties in Alabama. Check back for next week’s adventures!