Disaster Restoration Info from Complete DKI

With years of experience in disaster restoration, Complete DKI is a leading restoration contractor for Pensacola, Gulf Shores, Gulf Breeze, Mobile and surrounding area. Call our 24-hour emergency response line to get help now!
Posted on March 17th, 2017 by completedki

Water Damage Pensacola

 

Water damage in Pensacola is an everyday occurrence, and it happens more often than not. Questions you might be asking yourself is “What is water damage exactly? “ . Water damage is a large number of possible occasions that can happen when water leaks, or burst causing a flooding in the house. For instance, the toilet on the second floor can overflow in the middle of the night causing water to pour all over the bathroom floor. The water will then spread into the carpet on the hallway and continue to spread throughout the floor until the source is stopped. It can soak into the walls as well. With it being on the second story, the water has a chance of soaking through the floor and flooding the story below it. Leaking roofs, busted pipes, broken dishwasher hoses, overflowing washing machines are all different causes of water damage.

 

If you experience water damage in your home, time is of the essence. You need to get it removed as soon as possible. To restore your home  If the water sits, it will start destroying material. It will rot wood, start to grow mold, rust metal and so much more. Moisture promotes the growth of mold and other organisms. The faster you act when there is water damage, the better chance you have of saving materials that have been damaged in your home. Complete DKI specializes in the mitigating the effects of water. We have a trained staff of certified employees ready to help in situations like this. Complete DKI uses the highest quality equipment, and well documented procedures to control the water damage.

 

 

Complete DKI’s staff will extract the water from the carpet, tile, hardwood floors, and so on. We take moisture readings and pictures in every room effected by the damage and we document everything. Once the water has been extracted we will start the drying process. The staff will set up high quality dehumidifiers and fans to dry out everything that has been effected. There are several different categories of water damage that include :

Category 1 – This is clean water, or water that does not pose a hazard to humans. This type of water usually comes from a sink overflow or broken appliance pipe.

Category 2 – This water is also called ‘gray water’. This water is contaminated and may cause sickness if ingested. Broken toilets or seepage may cause this type.

Category 3 – This water is known as ‘black water’ and is unsanitary. This contains bacteria and other organisms that cause sickness. Sewage problems and contaminated still water can cause this.

 

If a Category 3 water loss occurs, everything must be removed. Which means, whatever the water has come in contact with or has soaked into, has to be taken or cut out, such as walls, floors, shelves, ductwork and more. If you or someone you know experiences water damage in Pensacola, call Complete DKI at our Florida location at (850)-225-5354. Our staff is on call 24/7 always ready to help.

 

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Posted on March 16th, 2017 by completedki


Assignment of Benefits VS Direction to Pay

 

Assignment of benefits (AOB) allows the contractor to stand in the shoes of the homeowner for insurance collection purposes. This legal arrangement allows unscrupulous contractors to over inflate or submit improper claims, causing legal battles between the contractor and the insurance company, with the consumer left out of the picture. It gives all the rights provided to the homeowner in the insurance policy to the contractor. AOB is commonly used when a homeowner experiences a water loss, suck as a leaking pipe, or an overflow from a sink. Complete DKI does not use Assignment of Benefits.

 

 

You also have Direction to Pay, which gives the insurance carrier permission to put Complete DKI’s name on the check. Property Restoration is one of the only industries that all the work is preformed before any money is paid to the contractor. A direction to pay allows the insurance company to include Complete DKI on the payment. This helps insure that Complete DKI is paid for the work performed.

 

 

If you or someone you know experience a damaged pipe, or overflow of a toilet, call Complete DKI first. Complete DKI has a call before you claim program that encourages you to call us before you make your claim. By doing this, it can reduce your claims ratio by knowing the severity of the loss. Contact Complete DKI to evaluate the loss, and we will also advise homeowners on steps to take to prevent further damage. Complete DKI also does a loss follow up, we will contact you with details of the loss and pictures. If you or someone you know experiences water, fire, wind, or mold damage, call Complete DKI at 850-225-5354. Our uniformed, trained staff of 40 employees are willing to help 24/7.

 

 

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Posted on July 19th, 2016 by completedki

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Experiencing damage to your house from unexpected tragedies can be tough to handle.  Thanks to Complete DKI, there is a new program out to help you.  And if you need to make a claim, Complete  DKI specializes in insurance repair. We work with you and your insurance company to get you back to normal.

 

Follow these steps before you make a claim with your insurance:

1. Call your agent before making a claim

- It may be more beneficial to find out the severity of the loss before creating a claim.

2. Gather loss information

        -Cause of Loss

        -Affected Areas

        -Homeowners Contact Information

        -Deductible Amount

3. Contact Complete DKI

        – To evaluate the loss

        – Help you on the next steps to take to prevent further damage

4. Loss Follow-Up

        -Complete DKI will follow up with your agent to provide details of the loss, with pictures.

Your local agent should be aware of this new program and it will take a lot of stress of your shoulders if a disaster does occur.  With hurricane season upon us, this is a great program to keep handy.  Complete DKI’s goal is to get you back on your feet and back to normalcy as fast as possible.

24 HOUR EMERGENCY SERVICE

Pensacola, FL 850.Call.DKI or 850.225.5354

Mobile, AL 251.Call.DKI or 850.225.5354

CompleteDKI.com

Posted on July 13th, 2016 by completedki

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WE CAN HELP

Nutrients (food), suitable place to grow, and moisture are the only three things needed to have mold grow and spread quickly.   These three things are not hard for mold to find.  Mold can be hidden in walls, under carpets, behind ceiling tiles or it can be visible and growing right in front of your eyes.  How do you know if you have mold?

  • Look for visible mold growth (it may look cottony, velvety, rough, or leathery and have different colors like white, gray, brown, black, yellow, or green). Mold often appears as a staining or fuzzy growth on furniture or building materials (walls, ceilings, or anything made of wood or paper). Look for signs of moisture or water damage (water leaks, standing water, water stains, condensation, etc.).
  • Check around air handling units (air conditioners, furnaces) for standing water. Routinely inspect the evaporator coils, liner surfaces, drain pans and drain lines.
  • Search areas where you notice mold odors. If you can smell an earthy or musty odor, you may have a mold problem.
  • If mold-allergic people have some allergy symptoms when in your home, mold might be the problem.
Before and After Mold Restoraiont

Before and After picture of one of Complete DKI’s mold projects

Bleach does not kill mold, that is a long time myth.  But do not stress or worry if you notice the odor of mold or see mold growing, CompleteDKI is here to help you!  As a state certified company in Florida and Alabama, we have a professional team of mold remediators, trained and licensed by the state to rid your home of mold.  We start with determining the extent of mold infiltration and then begin the remediation process. Whether it is mildew, mold, or black mold affecting your premises, we are efficient in treating all types of mold problems caused by water damage, poor ventilation, high moisture, leaking pipes and ceilings.

Our staff offers professional mold restoration services for all types of residential, commercial and industrial settings, ensuring best possible results for you. To us, safety of our staff and satisfaction of our clients comes first, so we use the safest products that can purge your property of mold while ensuring that our workers are in a safe environment. We are constantly evolving to improve our mold restoration Pensacola services through new processes, product testing, and new mold remediation equipment. We take pride in outperforming our competition while following the IICRC-S520 standards.  Most home insurance covers mold damage and CompleteDKI will deal with your insurance company and the claims.  Call us today for a quote or any questions you may have 850.225.5354

Check out what Brice Pelfrey, CPM, Director of Property Management, Beck Property Company, Inc. said about his mold experience with Complete DKI…..

” I have used several mold remediation companies in the past, and tenants are very rarely completely satisfied once the work is done. Usual tenant complaints are of headaches due to mold still in the facility or call weeks later and say the mold had returned. The last time I had a mold problem, I called Complete DKI. They performed the work afterhours so that regular business would not be interrupted. They performed all the mold remediation, and I have not had a single complaint from the tenant. I was very impressed with how thorough the crew was with the mold removal and I was especially pleased at how quickly Complete DKI finished the job. I highly recommend Complete DKI. ” 

Posted on June 7th, 2016 by completedki

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Most everyone knows that if they are having construction done that they should hire a licensed contractor.  To become a licensed contractor a state usually imposes specific requirements such as minimum education or work experience. The state may also require that the contractor prove knowledge through examinations.  A business license however is different from a contractors license.  A business license can be obtained with a couple hundred dollars and a visit to local clerk of court. Finding a licensed contractor isn’t difficult, all licensed contractor advertisements—whether it be an ad in the phone book or newspaper, a flyer that shows up at your front door, or the company’s name on the side of a truck— have the contractor’s state license number. You can check the license status online or call  850.487.1395.

Finding a PROFESSIONAL Licensed Contractor is the challenging part.  For most homeowners, the hardest part of any home renovation project isn’t the work itself, it’s finding a reliable contractor to do the job. Installing kitchen cabinets, knocking down a wall or retiling the bathroom is simple compared with the struggle of hiring a professional contractor who will perform at a high level from start to finish, or even just to show up in a timely manner.  There are so many stories about contractors starting a job and just never returning!

Here are some tips for finding a reliable, professional licensed contractor:

  • Ask your insurance agent- if work to be done is a result of a disaster (man made or natural) and will be claimed through insurance, contact your agent for licensed contractors.
  • Ask friends, relatives and co-workers for references. People you know who have done similar projects are your reliable sources.
  • Read online reviewsGoogle, Angie’s List, and the Better Business Bureau are reliable sources.  Click here for Complete DKI’s Google reviews
  • Check their License!- ask to see his/her pocket license, along with a picture I.D. Make sure the person you’re dealing with is the same person on the license.
  • Verify the contractor’s business location and telephone number-A contractor who operates a business from the back of a pickup truck with a cellphone may be difficult to find if a job needs to be fixed after final payment is made.

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Let’s be positive and assume that most licensed contractors are competent, honest, hardworking and financially responsible. However, many are not and problems could be prevented if homeowners knew their licensed contractor’s work history.  Complete DKI is licensed in Pensacola and Mobile.  Our teams provide property restoration services such as mold remediation, water damage remediation, fire & smoke damage mediation, storm cleanup, emergency response, and construction services, so we can be there whenever and wherever you need us. We offer state-of-the-art equipment, and rapid service. Complete DKI  employs quality professionals with the skills and proven track records to ensure satisfaction with our work.  We continually update our skills through seminars, trade programs, mandatory schooling and industry affiliations. Complete DKI utilizes available association, industry and government resources to provide and maintain state-of-the-art technical training and current information related to our trade.  Contact us  on our 7 days, 24 hour emergency response line: 1.850.225.5354.

 

Posted on May 5th, 2016 by completedki

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Closing out my second week with Complete DKI.  I was given a company credit card! Guess they’re going to keep me around for a bit longer.

I spent most of my time this week with Vice President Ashlee Carpentier.  While out one day, making calls, we visited with a property manager.  Complete DKI had done work on one of her properties a few months back.  This was a single family home, built in 1986.  The mother came home from work to find water streaming down the walls and her garage flooded.  Directly above the garage was a bathroom.  The bathroom door was shut  (thank goodness!) but when she opened it water came rushing out into the hallway.  She saw no immediate source for the offensive deluge but assumed a broken pipe caused the flood.  This mom, however, knew exactly what to do first.  I would have had no clue.  I can see myself rapidly becoming a sad sack of tears, adding to the water damage and flooding. I discreetly took notes during her story.  I thought that maybe I’m not the only clueless homeowner out there and I would share with you what to do if you have a broken pipe causing flooding in your house.

Sad sack crying over a broken pipe will not be in the bullets!

  1.   Shut off the water supply to your home —  No idea.  Went looking.  Mine is on the outside wall of house where dryer  vent is and (duh) water line enters house.  Go find yours.  Right now.  I’ll wait here . . . .
  2.   Drain your system – You need to get as much water out of the system as possible to prevent water from spilling through the house and flooding it. Start by turning on all cold water taps and flushing toilets.
  3.   Call Complete DKI–  In less than ONE HOUR, we will be there to find the cause and source of Ark required situation.  Water removal with high-powered hoses will quickly beach your boat.

 

Complete DKI has skilled, licensed technicians with expertise in water damage removal.  Any delay can be detrimental to property.  This includes belongings and house structures.  Our fast response ensures limited loss and speedy remediation.  We have certified mold removal specialists that follow IICRC-S520.  We offer complete restoration and reconstruction services and will transform your damaged, flooded structure to its pre-loss condition, minimizing loss.

Looking forward to next week!  (and using my new credit card!)  (kidding)  (kind of . . .)


  

Posted on May 22nd, 2015 by completedki

 

Mold vs. mildew, are they really different?  Often people think that the two words are easily interchangeable and mean the same thing. Wrong, mold and mildew are distinctly different. While they do come from the same family of fungi, they come from a different species and genus within the family.

What is then? Mold is nature’s primary resource for decomposition. Mold feeds on dead, organic matter that is saprophytic (absorbing or growing on dead matter). Mold helps nature with the process of decay. How? Mold grows on fallen trees, leaves, dead animals and much more. In fact, without mold our world would be overcome with piles and piles of dead stuff.

Sounds like mold is a good thing right? It is, but the only acceptation is when mold grows inside. Then there is a problem that needs to be addressed. Mold can’t tell the difference between a dead tree that has fallen in the woods from a damp spot in your home. Mold is a spore former and spores float around inside and outside. Once the mold finds a moisture ridden place along with some darkness, it grows and reproduces extremely fast.

Well, what is mildew? Mildew is also a member of the fungi family, but it comes from a different genus. Mildew is a parasite, which means it feeds off of living plants. This is the key factor to decide on whether you have a mold or mildew problem. Most buildings do not have a mildew problem unless they have a lot of plants and vegetation in the building. In that case, most buildings do not, so mildew rarely plays a part in indoor contamination.

For general information on Mold see the CDC’s website here.

For information on safety and health related to mold, see OSHA’s website here.

All in all, the presence of mold or mildew within your home or business is a problem and it needs to be addressed promptly. If you have discovered you have a mold or mildew problem, give Complete DKI a call 24/7 at 850.225.5354 or 251.225.5354. .

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Posted on February 11th, 2015 by completedki

 

 

Complete DKI has been chosen as the Featured Team of the Month! Here at Complete DKI, we take pride in our ability to help the people in our community. We believe that a restoration company should be able to provide their customers with swift service while maintaining the highest standards. Our team is equipped to service commercial, residential and multi-family properties.

Here is what DKI had to say about us:

“Even with all the chaos of the holidays, this does not stop national disasters from occurring. When DKI Commercial Solutions received an emergency board up call to a Walgreens in Columbia, MS, which had sustained damage from a tornado, we immediately reached out to Shaun Carpentier and his team at Complete DKI.  Holiday season, or not, Complete DKI was prepared to respond.

Windows were blown out of the facility; there was a huge hole in the roof requiring tarp, an extensive amount of debris, and water extraction was necessary – all of this costing $150,000 and more in damages. Shaun and his team responded and handled the entire project efficiently and professionally while developing a newfound relationship with the Regional Area Manager for Walgreens.

The DKI Commercial Solutions team received a call, direct from the client, praising what a great job crews rendered while on site, and the RAM has made a personal request for Complete DKI to handle all of his losses in their area.

A big shout out to Complete DKI for a job well done! Thank you for your hard work! Complete DKI and DKI Commercial Solutions has become a true hero in the eyes of Watterson and Walgreens Corp.”

If you are in need of restoration services, contact Complete DKI 24/7 at 850.225.5354 or 850.CALL.DKI.

“When Disaster Strikes, We Strike Back!”

 

Posted on February 2nd, 2015 by completedki

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Here at Complete DKI we not only care for the safety of your family, but for the safety of your pets as well. That is why we came up with our “Rescue Me!” stickers for the front window of your home. What’s the purpose of the stickers you say? The purpose of the stickers is to let fire fighters know (if there is still anyone in the home) how many adults and kids live in the home, as well as if there are any dogs, cats, or other animals trapped inside. The “Rescue Me!” stickers are meant to give your animals the best chance of survival if a house fire were to take place in your home.

Did you know some fire trucks even carry equipment specifically made to fit your pet in case they were to suffer from smoke inhalation in the event of a fire? It’s true! Recent statistics show that more than 500,000 pets die each year due to house fires. That’s devastating. Here at Complete DKI we hope to decrease the number of pet deaths due to house fires with the use of our “Rescue Me!” stickers.

How can you get one? Stop by one of our two locations between the hours of 9 A.M. and 5 P.M. Monday through Friday  to get your FREE “Rescue Me!” sticker today!

Pensacola: 511 Wynnehurst St. Pensacola, FL 32503

Mobile: 3350 Halls Mill Rd. Mobile, AL 36606 Suite A

If you are in need of fire cleanup in Pensacola or Mobile, give us a call at 850.225.5354 or 251.225.5354!

Posted on December 22nd, 2014 by completedki

 

Social Media is taking this generation and the generations to come by storm. With that said many companies are jumping on the social media train and Complete DKI is one of them! Did you know leaving a review can help us improve our services and the way we do business tremendously?

Complete DKI loves to have the opportunity to look back on these reviews so that we’re able to see the impact we are making in people’s lives. This also allows us to follow up on every job we handle either by phone or by a mail in survey. Complete DKI strives to be an asset to our community by being a proud support of The American Red Cross, Escambia County Professional Firefighters Charity, and TIPS.

To write a review for Complete DKI click here.