Disaster Restoration Info from Complete DKI

With years of experience in disaster restoration, Complete DKI is a leading restoration contractor for Pensacola, Gulf Shores, Gulf Breeze, Mobile and surrounding area. Call our 24-hour emergency response line to get help now!
Posted on March 17th, 2017 by completedki

Water Damage Pensacola

 

Water damage in Pensacola is an everyday occurrence, and it happens more often than not. Questions you might be asking yourself is “What is water damage exactly? “ . Water damage is a large number of possible occasions that can happen when water leaks, or burst causing a flooding in the house. For instance, the toilet on the second floor can overflow in the middle of the night causing water to pour all over the bathroom floor. The water will then spread into the carpet on the hallway and continue to spread throughout the floor until the source is stopped. It can soak into the walls as well. With it being on the second story, the water has a chance of soaking through the floor and flooding the story below it. Leaking roofs, busted pipes, broken dishwasher hoses, overflowing washing machines are all different causes of water damage.

 

If you experience water damage in your home, time is of the essence. You need to get it removed as soon as possible. To restore your home  If the water sits, it will start destroying material. It will rot wood, start to grow mold, rust metal and so much more. Moisture promotes the growth of mold and other organisms. The faster you act when there is water damage, the better chance you have of saving materials that have been damaged in your home. Complete DKI specializes in the mitigating the effects of water. We have a trained staff of certified employees ready to help in situations like this. Complete DKI uses the highest quality equipment, and well documented procedures to control the water damage.

 

 

Complete DKI’s staff will extract the water from the carpet, tile, hardwood floors, and so on. We take moisture readings and pictures in every room effected by the damage and we document everything. Once the water has been extracted we will start the drying process. The staff will set up high quality dehumidifiers and fans to dry out everything that has been effected. There are several different categories of water damage that include :

Category 1 – This is clean water, or water that does not pose a hazard to humans. This type of water usually comes from a sink overflow or broken appliance pipe.

Category 2 – This water is also called ‘gray water’. This water is contaminated and may cause sickness if ingested. Broken toilets or seepage may cause this type.

Category 3 – This water is known as ‘black water’ and is unsanitary. This contains bacteria and other organisms that cause sickness. Sewage problems and contaminated still water can cause this.

 

If a Category 3 water loss occurs, everything must be removed. Which means, whatever the water has come in contact with or has soaked into, has to be taken or cut out, such as walls, floors, shelves, ductwork and more. If you or someone you know experiences water damage in Pensacola, call Complete DKI at our Florida location at (850)-225-5354. Our staff is on call 24/7 always ready to help.

 

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Posted on March 16th, 2017 by completedki


Assignment of Benefits VS Direction to Pay

 

Assignment of benefits (AOB) allows the contractor to stand in the shoes of the homeowner for insurance collection purposes. This legal arrangement allows unscrupulous contractors to over inflate or submit improper claims, causing legal battles between the contractor and the insurance company, with the consumer left out of the picture. It gives all the rights provided to the homeowner in the insurance policy to the contractor. AOB is commonly used when a homeowner experiences a water loss, suck as a leaking pipe, or an overflow from a sink. Complete DKI does not use Assignment of Benefits.

 

 

You also have Direction to Pay, which gives the insurance carrier permission to put Complete DKI’s name on the check. Property Restoration is one of the only industries that all the work is preformed before any money is paid to the contractor. A direction to pay allows the insurance company to include Complete DKI on the payment. This helps insure that Complete DKI is paid for the work performed.

 

 

If you or someone you know experience a damaged pipe, or overflow of a toilet, call Complete DKI first. Complete DKI has a call before you claim program that encourages you to call us before you make your claim. By doing this, it can reduce your claims ratio by knowing the severity of the loss. Contact Complete DKI to evaluate the loss, and we will also advise homeowners on steps to take to prevent further damage. Complete DKI also does a loss follow up, we will contact you with details of the loss and pictures. If you or someone you know experiences water, fire, wind, or mold damage, call Complete DKI at 850-225-5354. Our uniformed, trained staff of 40 employees are willing to help 24/7.

 

 

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Posted on February 21st, 2017 by completedki

Storm Damage Pensacola

 

Storm Damage in Pensacola happens more often than not. Between hurricanes, thunderstorms, damaging rain and wind, disaster can strike at any time, and to anyone. Fortunately, Complete DKI has a staff of 40 trained professionals that are ready to help under any circumstance. The destructive power of a storm can be extremely dangerous. Hurricanes bring tornadoes, strong winds, and storm surges.

 

Even a simple thunderstorm can turn into disaster. Heavy rains can cause flooding, and heavy winds can be so strong they have the ability to spawn tornadoes. Thunderstorms also bring lightening, which can strike a house and create a fire. Storms of any kind can be very dangerous. It’s very important to be prepared when and if a disaster strikes.

 

Storm surges are caused by strong winds forcing the waves on the shore which can cause extreme coastal flooding The destructive power of a surge and large waves can result in destroyed buildings, road and bridge damage, and can also be life threatening. Wind is a very big factor in storm damage. Damage from winds account for almost half of all sever reports in the United states. People who live in mobile homes are extremely at risk for home damage, or even death. If you live in a mobile home, it is important to anchor your house to a steady foundation.

 

When hurricanes become a danger, pay close attention to all weather warnings and take the right precautions to protect your home and family. If you or someone you know is affected by storm damage, call Complete DKI. For Florida, call (850)-225-5354 and for Alabama (251)-225-5354. The Complete DKI staff of uniformed trained professionals work around the clock 24/7.

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Posted on February 13th, 2017 by completedki

Water Damage Pensacola

 

Water damage in Pensacola can be deceptive. It is a serious problem that impacts households all over. Water damage is the second most frequently filed insurance claim in the United States. From frozen pipes to a natural disaster, it’s always good to be prepared. About 90% of all water damage claims can be prevented. Do you know how to prevent water damage in your area? Complete DKI can help!

 

Water penetrates into structural cavities creating trapped pockets of saturation. Water damage that has not been detected will continue to cause damage. You must get it taken care of as soon as possible. Handling water damage in a home is usually costly and very time consuming. Most homeowner insurance policies don’t cover flood damage, so it is very important to know your insurance coverage. Unfortunately, homeowners are usually unaware of their policy when disaster strikes, it’s often too late at this point.

 

Water damage can come from frozen pipes, leaking pipes, a leaking roof, broken washing machine hose, plumbing problems and many more. Billions of dollars are spent each year as a direct result of water damage. Here are some steps to prevent water damage :

 

  • After flushing, remain near the restroom until the valve has finished filling the bowl
  • Clean out roof gutters
  • Never pour grease down your sink
  • Fix all water leaks
  • Replace missing roof shingles
  • Test your pump once a year

 

 

There are many ways water damage can happen, but also many ways it can be prevented. With big storms that can happen at any time in our area and tempatures rising and falling, it’s important to stay prepared. If you or someone you know has had water damage give Complete DKI a call at 850-255-5354 for Pensacola and 251-225-5354 for mobile. Or visit our website at www.completedki.com

 

Posted on December 5th, 2016 by completedki

Frozen Pipes Pensacola

Freezing and bursting pipes are a big concern when temperatures start to drop. Do you know how to prevent your pipes from freezing? There are many ways to prevent pipes from freezing and bursting in the winter and Complete DKI is here to help. With winter here, and temperatures dropping it is very important to know how to prevent your faucets from freezing.

 

When pipes freeze, it causes a lot of water pressure that builds between the ice blockage and the faucet and eventually the pipe ruptures under pressure. There are so many ways to prevent pipes from freezing and even busting. One very important prevention method is to disconnect outside hoses, drain and store them properly before the first hard freeze. Surprisingly, a frozen garden hose can cause more damage because it can bust an interior pipe. When the hose freezes it expands, and that will create pressure throughout the whole plumping system.

 

If you’re leaving your home this holiday season for a long period of time, additional preventative measures must be taken to prevent damage to your home from freezing pipes. Make sure your furnace is set to no lower than 55 degrees. Also, shut off the main water supply and drain the system by opening faucets and flushing the toilets. This is very important because you don’t want to come home after vacation to a flooded house, caused by a busted pipe. The trouble usually lies around exposed pipes in unheated areas of the home, such as in the attic, basement, crawl spaces, the garage, and under the kitchen and bathroom cabinets. Freezing pipes are most likely to occur in these spots due to not having enough heat and being open to the elements. But, that doesn’t mean that is where they are most likely to burst.

 

Let’s be honest, you don’t want to come home after vacation to a flooded house, caused by a busted pipe. So, if you or someone you know has a pipe freeze and burst, Complete DKI is here. Our uniformed staff of well-trained technicians are always willing to help.  You can give us a call at our Davis Highway location at 850-CALL-DKI or you can contact our mobile location at 251-CALL-DKI.

 

Posted on August 8th, 2016 by completedki

These storms we’ve been having can be very scary and cause a lot of damage.  From lightening fires to flooding, you have to be prepared.  With Complete DKI on your side, water damage doesn’t stand a chance.   We will find the root cause as well as source of water damage, remove the water with high powered equipment, dry the area with high speed fans, and then begin the repairs on the damage.  Complete DKI works fast and efficiently to get you back to normalcy as quickly as possible.  We understand any delay can cause further damage to the structure of your property and belongings.   It may also start causing health hazards if not treated in a timely manner.  With our 24/7 emergency response team, we will be there quickly to start the process.  Complete DKI will work directly with your insurance company to relieve any stress and keep them and you up to date on the job.  Contact Complete DKI today to fix all your water damage issues.  850-Call-DKI (850-225-5354)

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Posted on July 27th, 2016 by completedki

Complete DKI and Hurricane Season

Having a CODE RED Main Street contract with Complete DKI, you will be top priority when a hurricane hits.  Complete DKI is here for you before, during, and after the storm.  You may be wondering how they prepare for a hurricane or how they are able to respond to all their clients?  Here is a brief timeline on how Complete DKI works during a hurricane:

Pre-Storm

When the hurricane is 72 hours out, clients make contact with Complete DKI.  Complete DKI will help you board up your facility, move items, and gather information on how to contact you.  When the hurricane is 24-48 hours out, DKI will be making sure you are ready.  Checking to make sure there’s no last minute things you need and seeing what problems you may be expecting.  During this time, DKI staff will be securing large commercial equipment, such as power generators,  in a safe, easily accessible location about 2-3 hours from the coast waiting the storm out.  For CODE RED clients with larger facilities, equipment will be earmarked specifically for you.

In The Eye

When the hurricane reaches land, Complete DKI will be available via text, e-mail, and as by phone (as long as the phone lines hold out).  Complete DKI will be stationed at the office with other DKI franchisees to provide equipment and manpower.  All DKI franchises that join Complete DKI will also have FL licenses and ready to help.

Post Storm

After the hurricane hits, Complete DKI will contact you to assess the damage to your facility.  There will be staff available to answer and triage phone calls.  As soon as the road conditions make it possible, Complete DKI will dispatch teams from their office to your facility.  For larger facilities, Complete DKI will be able to supply power generation to start the cleanup process as soon as possible.  And the equipment that was earmarked specifically for your facility, will be on it’s way to get you back to normalcy as soon as possible.  Complete DKI will also work with the adjuster, HOAs, and the insurance companies after the hurricane.

Compete DKI  has the largest equipment inventory in North America, including over 250,000 pieces of drying equipment.  And with over 25,000 certified restoration technicians, Complete DKI will get you back up to normalcy quickly.  Get in contact with Complete DKI to start a relationship today.  They will ensure that when a disaster happens, everyone involved is working towards the same goal.

Posted on July 19th, 2016 by completedki

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Experiencing damage to your house from unexpected tragedies can be tough to handle.  Thanks to Complete DKI, there is a new program out to help you.  And if you need to make a claim, Complete  DKI specializes in insurance repair. We work with you and your insurance company to get you back to normal.

 

Follow these steps before you make a claim with your insurance:

1. Call your agent before making a claim

- It may be more beneficial to find out the severity of the loss before creating a claim.

2. Gather loss information

        -Cause of Loss

        -Affected Areas

        -Homeowners Contact Information

        -Deductible Amount

3. Contact Complete DKI

        – To evaluate the loss

        – Help you on the next steps to take to prevent further damage

4. Loss Follow-Up

        -Complete DKI will follow up with your agent to provide details of the loss, with pictures.

Your local agent should be aware of this new program and it will take a lot of stress of your shoulders if a disaster does occur.  With hurricane season upon us, this is a great program to keep handy.  Complete DKI’s goal is to get you back on your feet and back to normalcy as fast as possible.

24 HOUR EMERGENCY SERVICE

Pensacola, FL 850.Call.DKI or 850.225.5354

Mobile, AL 251.Call.DKI or 850.225.5354

CompleteDKI.com

Posted on June 7th, 2016 by completedki

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Most everyone knows that if they are having construction done that they should hire a licensed contractor.  To become a licensed contractor a state usually imposes specific requirements such as minimum education or work experience. The state may also require that the contractor prove knowledge through examinations.  A business license however is different from a contractors license.  A business license can be obtained with a couple hundred dollars and a visit to local clerk of court. Finding a licensed contractor isn’t difficult, all licensed contractor advertisements—whether it be an ad in the phone book or newspaper, a flyer that shows up at your front door, or the company’s name on the side of a truck— have the contractor’s state license number. You can check the license status online or call  850.487.1395.

Finding a PROFESSIONAL Licensed Contractor is the challenging part.  For most homeowners, the hardest part of any home renovation project isn’t the work itself, it’s finding a reliable contractor to do the job. Installing kitchen cabinets, knocking down a wall or retiling the bathroom is simple compared with the struggle of hiring a professional contractor who will perform at a high level from start to finish, or even just to show up in a timely manner.  There are so many stories about contractors starting a job and just never returning!

Here are some tips for finding a reliable, professional licensed contractor:

  • Ask your insurance agent- if work to be done is a result of a disaster (man made or natural) and will be claimed through insurance, contact your agent for licensed contractors.
  • Ask friends, relatives and co-workers for references. People you know who have done similar projects are your reliable sources.
  • Read online reviewsGoogle, Angie’s List, and the Better Business Bureau are reliable sources.  Click here for Complete DKI’s Google reviews
  • Check their License!- ask to see his/her pocket license, along with a picture I.D. Make sure the person you’re dealing with is the same person on the license.
  • Verify the contractor’s business location and telephone number-A contractor who operates a business from the back of a pickup truck with a cellphone may be difficult to find if a job needs to be fixed after final payment is made.

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Let’s be positive and assume that most licensed contractors are competent, honest, hardworking and financially responsible. However, many are not and problems could be prevented if homeowners knew their licensed contractor’s work history.  Complete DKI is licensed in Pensacola and Mobile.  Our teams provide property restoration services such as mold remediation, water damage remediation, fire & smoke damage mediation, storm cleanup, emergency response, and construction services, so we can be there whenever and wherever you need us. We offer state-of-the-art equipment, and rapid service. Complete DKI  employs quality professionals with the skills and proven track records to ensure satisfaction with our work.  We continually update our skills through seminars, trade programs, mandatory schooling and industry affiliations. Complete DKI utilizes available association, industry and government resources to provide and maintain state-of-the-art technical training and current information related to our trade.  Contact us  on our 7 days, 24 hour emergency response line: 1.850.225.5354.

 

Posted on May 25th, 2016 by completedki

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Insurance is confusing.  Understatement.  I “learned” today about ACV and RCV.  Using the word “learned” is a stretch. I am attempting to grasp the difference with the help of Mike Lacey, our General Manager here in Pensacola and Mobile at CompleteDKI.

A homeowner’s insurance policy determines how a claim will be settled depending on if it is a Replacement Cost Value (RCV) policy or an Actual Cash Value (ACV) policy. In short, Actual Cash Value is the replacement cost MINUS depreciation.  Depreciation is a financial deduction based on the age and useful life of that item(s).  The Replacement Cost Value is the actual cost in today’s dollars to repair or replace an item(s) back to pre-loss condition.

All clear? Ha!  

How about an example?!

 

Carpet.  Insurance standards are that carpet holds value for 7 years.  Let’s say that carpet is destroyed by a fire 2 years after you get it.  If your homeowners insurance is an ACV policy you will be reimbursed for the 5 years of value it has left.  That is your purchase price minus 2 years of depreciation.  If your policy is RCV, they will reimburse you for the replacement of the carpet.  It will need to be as close to an exact match as possible, financially speaking, so the same like and kind.  The ACV payment will likely not be enough to cover the cost of new carpet and you will have to cover the difference, where as with RCV they will replace it.

RCV trumps ACV.  Many people opt for ACV policies over replacement cost policies for homeowners insurance though because of the cost difference. In most situations, the better coverage of replacement cost homeowners policies can make homeowner’s much happier with their insurance policy after a loss occurs. Paying a little extra to avoid worry may be worth it.  You could possibly offset the extra cost of your homeowners policy by raising your deductible

Obviously, the most important thing home insurance covers is your actual home. In many cases, opting for limited coverage of your possessions paired with complete coverage of your dwelling could possibly make the most sense. Take an inventory of your possessions and decide what is right for you and your family.